At Access we know why you choose our products, it’s because you want to be more successful. We want you to be more successful too.
So, we’ve taken a good long look at how we support you, taken on board feedback and made it a whole lot better.
We’re not just here to support you when you need a hand - we’re here with you at every stage of your journey.
As an existing customer you can receive a 30% discount* on either the Standard or Premier Plan when you upgrade your existing contract now (for the rest of it’s Term) or you can Register to lock-in the discount at your normal renewal time.
Click on the button below to get more information and register your interest.
*Discount available until 31st October
Smart support tools available around the clock through the Success Support portal.
A higher level of online and expert telephone support with a more extensive success service when you need it.
True proactive support from dedicated Access experts, a range of success services and regular reviews, to keep you on the path to success.
Note: Existing customers that choose not to upgrade to Standard or Premier Plans will stay on their current support plan.
Share your Access experiences in our Community hub and you could win a hot air balloon experience for two.
Knowledge Base is our huge database of commonly asked questions, articles and videos. All you need to do is Register and Login and you can find the answers you need any time of the day.
The advanced search function not only searches articles from Knowledge Base, but links up with our Community hub to display the topics that you need. So you’ve got everything you need all in one place.
Can’t find the article to answer your question? Not a problem. Each article links to our Community so you can ask a question, or to raise a case with the Access team.
Our customers know more about using our products in their jobs than anyone else. Community gives you the chance to receive – and share – friendly expert advice that goes beyond normal customer support. Discover best practice hints and tips from peers in your industry to help you make the most of your experience with your Access product.
Each of our products has its own dedicated Community, so you can get straight to the discussions that matter to you. No unnecessary searching needed.
If a question can’t be answered by Community a member of the Access team will reply. We’ll make sure that no query goes unanswered.
Download our brochure for more information on our support services
Success Plans are being rolled out across Access, they are not currently available for all Access products. Please check with your account manager if they are available for your product